The Platinum Client Experience is designed for clients who value a deeper, more proactive financial planning relationship.
Platinum offers ongoing financial planning guidance, structured review meetings, and an elevated level of advisor engagement focused on long-term goals and evolving financial needs. This invitation-based service model reflects the depth of planning and coordination required to support more complex financial situations.
Participation in Platinum does not change the structure of your existing accounts or insurance policies. Advisory services, where applicable, continue to be governed by the relevant client agreement.
Platinum clients typically participate in:
One annual comprehensive financial planning review; and
Additional planning meetings throughout the year as appropriate based on life events, changes in financial circumstances, planning needs, or market conditions.
Meeting frequency and scope are determined based on client needs and outlined in the applicable planning or advisory agreement.
Platinum clients receive an enhanced service experience, which may include:
Priority scheduling for meetings (subject to availability)
Timely responses from the advisory team
Proactive outreach regarding planning matters
Response times and service levels are not guaranteed but are intended to reflect the elevated planning relationship associated with Platinum.
When appropriate, Platinum clients may include family members — such as spouses, adult children, or aging parents — in planning discussions to support communication, continuity, and multigenerational planning objectives.
Platinum clients may receive invitations to educational programs or networking events and client appreciations. Availability and participation may vary and are not guaranteed.
Platinum typically includes an ongoing planning fee that reflects the level of planning coordination, advisor involvement, and service support provided.
Fee details are discussed individually and fully disclosed in writing prior to participation. All advisory and planning services are provided pursuant to a written agreement.
No. Participation in the Platinum Client Experience does not alter the structure, ownership, or terms of existing accounts or insurance policies.
Any changes to accounts or products would require separate review, recommendation (if applicable), and client authorization.
No. Platinum is optional and offered selectively. Clients may choose the service level that best aligns with their needs and preferences.